- What should I do if the office is closed?
We provide our patients with 24/7 coverage. There is always a physician on-call who can be reached through our main clinic number, (410) 469-4000. After office hours and on weekends, our phone is answered by our answering service, which in turn relays the message promptly to the physician on-call for emergencies. If you feel your condition is truly a critical emergency, please call 911.
- How do I refill my prescriptions?
Prescription refill requests can be submitted by calling the office at (410) 469-4000 and pressing option 3. Alternatively, you can select the “Rx Refills” option on our home page or you access that page by Clicking Here.
- Will someone call me to remind me about my scheduled appointment?
Yes. Our practices uses Phreesia, an electronic appointment reminder system. You will receive an initial reminder 4 days before visit, a follow up reminder 2 days before your visit, a follow up voicemail 1 day before your visit and then another reminder 1 hour prior to appointment. In most cases, you will also receive a personal reminder call from your doctor’s assistant.
- What is the "No Show" policy?
If you are unable to keep your appointment, please call the office at least 24 hours prior to your scheduled appointment. If you miss your appointment and do not call to cancel, a $25 no-show fee will be applied to your account.
- Who can I call if I have a billing question?
If you have a question about a bill you received, a billing specialist can be reached at (800) 788-6995.
- What are your regular office hours?
Our regular phone hours are 8:30 am – 4:30 pm, Monday through Friday. The office opens daily at 7:00 am for Diagnostic Testing.
- Can I access my medical information online?
Yes, you can access your medical information through the LifeBridge Health patient portal. Click the “Patient Portal” option on our home page or Click Here to be linked directly to the portal. Signing up for the patient portal is fast and easy!
- Can I pay my bill online?
Yes. There is a “Pay My Bill” option on the home page of our website. Or you can Click Here to make your secure payment.
- What forms of payments do you accept?
For your convenience, our practice accepts cash, personal checks, and credit cards (Visa, MasterCard, and Discover).
- What should I bring with me to my appointment?
You should bring copies of all pertinent medical records, such as doctors’ notes, laboratory, and imaging results. This information helps your doctor to understand your medical history, make a diagnosis, and suggest treatment options.
You should also bring your insurance card, as well as a referral from your primary care physician, if applicable. If you have chosen to complete the patient forms in advance, please remember to bring them to your appointment.
- How early should I arrive to my appointment?
In general, please plan on arriving 15 minutes prior to your scheduled appointment time.
- What happens if I don't have a referral from my PCP?
Certain health insurance policies require that you obtain a referral from your Primary Care Physician (PCP) prior to receiving care from a specialist’s office, such as ours. It is the patient’s responsibility to ensure a valid referral is on file prior to the appointment. Please note that failure to obtain the necessary referrals may require alternate payment arrangements or the rescheduling of your appointment.